1. Order Processing Time
All our orders are processed and shipped out within 30 business days, if stock levels permit. Normally, it is much quicker, but some of our items are specialized, rare, customized or hard to find suppliers for. Unfortunately, we are at the mercy of suppliers in order to offer these items to you. We appreciate your patience!
3. Shipping Methods, Costs, and Delivery Times
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. We offer a number of shipping options, but these depend on the suppliers we fill the order from. Shipping will depend on the item.
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
4. Shipping Restrictions
Sadly, we are unable to ship your order to a PO BOX or to a MILITARY ADDRESS
5. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
6. Returns and Refunds
6.1 Return Due To Change of Mind
tibetdharma.com will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item.
The item must be returned to us in the original packaging, unopened, and unused.
The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.
6.2 Warranty Returns
Most of our suppliers provide a 30-90 day warranty period. See items for particulars.
If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package.
Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.
For our full Returns and Refunds policy, we refer you to RETURNS AND REFUNDS POLICY.
7. Customer Service
For questions, support, problems, or warranty claims, please contact us:
